The Modern Customer Podcast

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.

Recent Episodes

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Recent Reviews

Clarita P

Informative

This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
jearch

The go-to podcast for CX professionals

As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
alameda8

Amazing energy!

Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Cwamne

Very informative and engaging

Blake is very insightful, has topnotch guests, and she conducts her interviews very well, they're very engaging. There's a lot of great information to gain from listening.
JRRTWO

Blake tells it like it is

Blake’s insights and focus on customer experiences to drive growth in your business is spot on. With Blake’s focus on the customer experience and her husband Jacob’s focus on the employee experience they cover the bases on how to be a more effective leader.
clttwinmom

Very insightful and applicable for today’s world!

Thank you so much for being to light insightful Information in this new and ever changing world!
Coralie Le Corre

Highly recommend

No-fuss customer experience podcast. Easy to listen to and highly engaging. Learned a lot from this podcast.
Mila Regnier

Fantastic Podcast!

I have read a lot of books about CX but what I didn’t do listen to a podcast discussing CX and what a difference it makes! Blake Morgan’s The Modern Customer Podcast gives me such fresh ideas and insights about CX that I did not find in the books that I have read. This Podcast is a must listen to!
AngusMacGyver25

Fantastic resource!

Insightful and relevant discussions around customer experience particularly under our current unprecedented circumstances. This podcast is not to miss if you are interested in customer experience, customer transformation and current trends.
Aelkadi

Great Show!

This is an excellent podcast and is a great way to understand better what Customer Experience and how it can transform your organization. It was so good in fact that I reached out to have Blake speak to our entire staff. Probably one of the best investments we have made into Customer Experience this year!
rjpallister

Great content!

Blake brings great content about how to reach customers in our always-changing, Omni-channel marketplace. Very strategic with usable ideas to build relationships with customers!
Shane Gitmed

Binge-Worthy!

I love tuning into this podcast each week! There’s so many guests on this show that were really interesting to hear from. Blake has a great way of diving into the customer experience and it’s something that you don’t hear too much about anywhere else. Definitely have a listen and see for yourself!
Derek O'G

Fresh perspective on Customer Experience

Blake has a knack of zooming in on the freshest Customer Experience trends and bringing them to life with the CX leaders who are implementing them across multiple industries. If there is something new going on in the world of CX Blake is already on it, guaranteed.
'Rubin' KDS Sidhu

great job blake

Blake's podcast with Ngoc, Senior VP at Nordstrom brings out distilled insights into the way ahead for transformation of supply chains in the retail industy, especially post the COVID pandemic. There is a need to incorporate emerging technologies in supply chains, to minimize costs and increase customer satisfaction in a sustainable manner. The relevence of each tech ( RPA, blockchain, digital twins, AR/VR, AI and IoT) need to be studied for their relevance and the benefits they offer. Implementation needs to be in baby steps and not just for the sake of differentiation.
pfsprague10

Blake is a CX superstar

Blake does a great job communicating the comprehensive value of a CX program - from development, to marketing, and execution. I look forward to learning and growing alongside this podcast
Swiley1

New Listener

I recently discovered the Modern Customer podcast and have received tremendous benefit from the guests and topics addressed. Recently I listened to the episode featuring Bryan Flores on How to use Data to Create Personalized and Scalable Experiences. A lot of great though provoking- relating to “universal truths” and creating dashboards to help jump start customer relationships. I find great ideas in each podcast that I can immediately relate to my business and my customers. Totally recommend!
G_rad12

Great Podcast - Relevant and Timely

Found this podcast and Blake via LinkedIn and it is both relevant and timely. How will business adapt and change to continue to be successful. This podcast will charge your creativity, help with insights into customer acquisition, and make you think differently.
Damon D'Amore

Actionable and Relevant More Than Ever!

This is hands-down one of the top business podcasts and one of the small handful I listen to on a regular basis - great interviews, great insights and always something from every episode that I can start applying to my biz immediately.
TimLynch

Down to earth conversations

Blake is great at setting up a comfortable conversation with her guests. You feel like you sitting across the table from them, coffee in hand and just talking... For me, I like the practical applications to advance the customer experience.
jabrtime

Great CX Podcast. Highly Recommend.

By far one of the best CX podcasts. I expected nothing less after reading More is More. Blake does a superb job interviewing guests. It’s also refreshing to hear honest conversations about what works and what doesn’t. CX can be challenging in traditionally product-first businesses, so great to hear how others persevered. I always leave the podcast with new perspectives and new ways to approach my efforts. Thank you for all the effort that goes into creating and sharing these stories.
KatieJoy0514

Customer Committed!

Blake and her stellar guests shine the brightest of lights on what it means to truly be customer oriented! Bold, insightful, and engaging are just a few of the words I’d use to describe the time you’ll spend with them. Thanks for putting out such a superb show Blake - keep up the great work!
J. Barshop

Awesome show, highly recommend!

Blake and her guests provide some incredibly actionable and compelling content on how to effectively grow your business by championing your customer. Highly recommend listening and subscribing to The Modern Customer Podcast if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!
Ordinarilygent

A truly modern look at CX

Love this show. Blake does an awesome job of breaking down best practices for customer experience and providing real-world examples. Highly recommended.
Rakeshtondon

Fantastic and engaging!

Blake does a great job with how she presents information and makes conversations engaging. I listen to her podcasts all the time and I'm just impressed that she can keep doing it each time. I'll keep listening and hope she can continue to bring interesting guests.
YoungKG

Great show, really informative

Blake does a great job with this podcast. She asks the right questions, and has very relevant guests on each one. I'm always leaving the podcast with something to think about. Keep up the great work!
Pollyrag

Amazing podcasts! Blake is awesome.

Blake's interviews in her podcasts are truly exceptional and insightful to listen to. I was lucky to be interviewed by her and had a great time. Thanks Blake!
John Rossman

Gets to the point

Morgan invited me as a guest on her podcast. Her questions and insights get right to the point with great insights. A real professional to deal with. I'm tuned in now to Modern Customer Insights!
The Other Blake

Wonderful Podcast

The Modern Customer is an incredibly informative podcast for those looking to drive and enhance customer engagement in organizations large and small. The topics are interesting and relevant and Blake asks smart questions of her guests. I highly recommend!
themediamogul

Great interviewer!

I was lucky to be on Blake's podcast! She is a wonderful person to work with. Great questions and in depth reporting. Highly recommend her show!
Devaraj Southworth

CEO, Thirstie, Inc.

Blake's interviews bring insights for both the corporate and start-up communities about customer experience. I highly recommend her show.
PeteMckinley

Great podcast!

It's interesting to hear about what some of the world's top companies are doing to focus on customer experience. I've always wanted to pick the brains of some of these people, now Blake does that and I just get to listen :)
Tom Morkes

great show

Blake is a great host. She brings on interesting guests and always presents clear and engaging information. Love listening in and learning something new.
MattMcWilliams

GREAT JOB!

WOW… The Modern Customer Podcast is flat out awesome. Good production quality. Easy to listen. Very impressed Blake. Keep bringing it.