I particularly enjoy the customer experience advice delivered from a real world perspective. It’s informative and enjoyable. , which is difficult to achieve. I always look forward to new episodes!

Years ago, I heard Joey Coleman on another blog talking about his book, Never Lose a Customer Again. I immediately bought and devoured it. I can’t think of another business book that has resonated so strongly with me. I loved it so much I convinced a client to purchase copies for his entire staff! While I was a latecomer to Experience This! I eagerly listened from the beginng and now pounce on the new ones as soon as they are released. This new season is particularly good. They've been doing a series of ads for a video conferencing vendor, and they are the best part of the show! When's the last time you listened to a great podcast, and your favorite part was the ads? Amazing. Dan and Joey, thank you so much for this show!!! yours, Ben

On my way back to the beginning of Experience This! to gather ideas for team development. We’re opening a new store in a few weeks with plans for staff training and daily kickoff meetings currently in the works. Your podcast gets me thinking and makes me hyper alert to customer experience. Thanks for the inspiration and for making it fun enough to listen to each podcast more than once! ❤️🐶

Dan and Joey not only give great ideas but inspire me to get into action.They have helped transform my motorcycle dealership. Thank you for all you do!

I wanted to say thank you so much for this awesome podcast. It’s now part of my regular routine to listen to it on my drive to work every Wednesday morning. It’s also the only podcast I listen to that the kids don’t complain about. They even dance to the little jingle at the beginning. Thanks for the information and recommendations from this podcast I was able to land my dream job of Director of customer success for my favorite company in the whole world. I can’t thank you enough.

Dan and Joey are CX and marketing wizards. The knowledge they share is incredible. I've gotten more out of one episode of their podcast than I have out of ten other podcast episodes combined. I can't wait to go back and listen to episdoes I've missed...it's going to be better than that time I bingewatched every episode of Friends!

I’d love to update my review. It’s September and I made it through another break and am back enjoying Dan and Joey’s podcast (as well as Dan’s new book, The Experience Maker). Every episode has me nodding my head and thinking about new and different ways to improve my business for the benefit of clients, staff and our organization as a whole. Written while Experience This! is on winter break. I’ve been listening to the Experience This! podcast for 6 months now and I look forward to when it shows up as a new episode Tuesday mornings. As a small business owner, I understand the value of great clients and my learning from Joey and Dan has been benefiting every aspect of my business — not just our relationship with our clients but also our employees and even our vendors — all important to us. While the guys have been on break the last 3 Tuesdays (and I’ve learned that I will be waiting another 3 or 4), I’m impatiently waiting for them to return. Just happy that I can catch up on episodes from past seasons :)

Thank you to everyone involved for making this podcast happen. I've gained so many great examples and insights to improve the experience at our company. (It's going to be a busy couple years for me to implement everything.) The guys give an insane amount of value and personality in every single episode. Thanks again for bringing so many positive and innovative stories of customer experience to light for us.

I’ve been listening to a LOT of CX podcasts recently, and I have to say that the amount of smart, insightful content that I get from Experience This! is unrivaled. On top of that, Joey and Dan are exceptionally good storytellers and keep me so engaged I find myself surprised I’ve already listened to the whole episode. 10/10 would recommend for anyone in the CX space.

The examples that Dan & Joey share really get you thinking creatively about your business. This podcast is a must for any CX professional. There are so many great takeaways & it’s entertaining too !

Joe and Dan are great at bringing fun to learning. The podcast is exceptional at providing actionable content in a enjoyable way!

What a podcast. Dan & Joey are endlessly entertaining and know how to create, analyze, tweak, brainstorm, and everything else about customer experiences. So fun hearing stories and advice from true experts in the field. Fantastic

Success in business, especialy in today's COVID-19 world, is all about delivering value and creating an exemplary customer or client experience. This podcast by Dan and Joey will show you how to do just that, in both good times and bad. Subscribe, listen, learn and then take massive action. Enjoy!

Dan literally wrote the book on customer experience! They bring a wealth of knowledge based on practical application of the good, bad and ugly of what makes a great customer experience.

If your looking for positivity from two great experts and inspiring advice for customer experience, look no further than this podcast! Great job Joey and Dan!

This is the first podcast I’ve actually been addicted to. As a sales and marketing executive, the subjects and suggestions they cover is extremely helpful and relevant to my industry.

I know "fun" is a chiche' word, but this podcast was actually fun to listen to. Very impressed with the audio too. Too many people get lost in not caring about the audiio.. Big mistakes. I really enjoyed listening to this, and I think it's around the perfect length.. You got in and out at the right time without it getting boring.

When I heard that Jay Baer was the driving force behind this new podcast, I made it a point to listen. Show hosts Dan and Joey bring a fun perspetive to customer experience with timely and relavent examples. In the hands of someone else, this kind of show could be a power trip for bashing brands who have delivered poor customer experiences. Instead, every episode tries to emphasize the good while providing constructive feedback for ways brands can better the customer experience. Give it a listen and you'll be hooked.

I really love the authencity of Joey and Dan. The fact that Dan teases Joey for being a recoving Lawyer (which Joey embraces) and that he teases Joey for not using social, is a rather funny running bit. Then there is Joey riffing on Dan's inability / desire to mow the lawn. Humor, fun, and life, spliced into a true education in customer experience, results in a truly awesome podcast. I love it, I love it, I love it! :-)

Awesome podcast with good CX insights and information for the marketing and cx audience. great for the commute also

As a friend and fan of Joey’s, I’ve been looking forward to this show for a while now and even then, it has not disappointed! Joey and Dan have such a natural chemistry that makes it easy to listen and absorb. These guys are pure MAGIC! Thank you for paving the way and setting the standard for great customer service - you are leading such an important movement! I’m already HOOKED on this podcast and look forward to learning more from you both! :)

This is an easy and infomative podcast. The two hosts dialog well together and I really like the real-world examples they share. Good info during your commute, informative and the right amount of entertainment.

I love these guys. Not just full of great information, but also a VERY entertaining format. Joey and Dan are brilliant, and that comes through, but they also know how to articulate their ideas so that they make so much sense. And, thanks for the mention in the show - actually more than a mention. Much appreciate the kind words. Yes, there is mutula love and respect, but I am not sharing this review because you were nice and mentioned me. It's because you truly nail it. Great content. Great delivery. Great show. Lots of takeaway. Can't wait for the next show!

I have followed both of these guys online for a while and was stoked that they teamed up for a podcast. The podcast is super easy to listen to and provides a lot of insight that is actionable for my work. Excited for what is to come. Thanks Joey and Dan!

Joey and Dan break down the customer experience, uh, experience, in a fun way.

I'm a bit biased because my team produces this show, but it is FANTASTIC. Such a different take on the podcast concept. Specific segments in each episode, interesting stories, and solid takeaways for businesspeople. Plus, what I love the most about Experience This! is that it isn't about customer experience and customer service fails. Rather, the hosts celebrate the GOOD stories; when companies go above and beyond. There is hope yet for CS and CX, and these guys prove it every week.